Refund policy
Last updated October 23, 2026
Coffee is a fresh food, so we handle returns a little differently from other stores. If something isn't right, email us at hello@hereticcoffee.com with your order number and we'll make it right.
Coffee
- Damaged, wrong or missing: tell us within 14 days of delivery, with a photo if something arrived damaged, and we'll send a replacement or refund it in full.
- Not your favorite: because coffee is roasted to order and can't be resold, we can't take back opened bags. If a coffee really didn't work for you, let us know and we'll help you find one that does.
- Lost in the mail: if tracking hasn't moved for 7 days, email us and we'll work with the carrier and replace or refund your order.
Merch
Unworn, unwashed merch can be returned within 30 days of delivery for a refund or exchange. Email us first and we'll send return instructions. Return shipping is paid by you unless we made a mistake.
Wholesale
Please check wholesale orders when they arrive and tell us about any problem within 7 days. We'll replace or credit anything damaged, missing or incorrect.
Donations
Donations are handled under our Terms of Use and by Givebutter, not this policy.
Refunds
Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.